Professional Experience
Brian Jolley — Work History
Brian Jolley is an AI systems and governance practitioner and former enterprise IT director with 8 years at Western Governors University — the nation’s largest degree-granting institution — where he held Director of Service Management and Director of Software Quality Assurance roles. He joined Lectotype as a Forward Deployed Engineer in June 2026 and co-founded Found for AI in November 2025 to help businesses become findable by AI agents. Prior roles include QA leadership at MasteryConnect and Struck Inc.
Lectotype — Forward Deployed Engineer
Lectotype is a governance platform for AI systems. It sits between a request and the model, checking access, permissions, and policy before the model acts. It’s built for regulated industries (financial services, healthcare, retail), where an AI decision can approve a transaction or move a safety threshold.
Ran discovery with marketing, finance, sales, and operations experts and turned their processes into governed, auditable agent workflows. Built the Claude Code architecture (subagents, skills, hooks, operating rules) and a multi-agent council deliberation protocol. Diagnosed and fixed an agent that was fabricating its own source provenance. Taught internal teams to build their own workflows.
Found for AI — Co-Founder
Brian Jolley co-founded Found for AI with Dustin Crump to help small and mid-size businesses become findable by AI agents — the systems that increasingly answer questions, make recommendations, and act on behalf of real customers. Brian built the production tooling (Claude Code skills and agents), conducts AI visibility audits, implements schema markup and structured data infrastructure, designs and delivers client content pipelines, and has published a three-post series on AI access mechanics at foundforai.com/blog.
Western Governors University — Director, Service Management
Western Governors University is a non-profit, accredited, competency-based university and the nation's largest degree-granting institution. Brian Jolley was hired in 2016 when WGU had fewer than 50,000 students, and helped scale service capacity as enrollment grew past 180,000. As Director of Service Management, Brian led Knowledge Management, Problem Management, CMDB, Enterprise Systems, and Communications Infrastructure teams — overseeing a $4.5M annual budget and 40–50 direct and indirect reports. He was accountable for critical university-wide systems including ServiceNow, Genesys Cloud, and Jira/Confluence.
- Scorecards — Behavioral-economics-inspired scoring system for dev teams. Cut average outage resolution from hundreds of hours to under two. Adopted C-suite and university-wide. A later version cut open vulnerabilities from hundreds of thousands to hundreds and earned WGU a 2021 CSO50 Award.
- Directors' Closure Review — Cross-functional director panel for high-severity outage root cause accountability with tracked action items and due dates.
- Outage Response — University's first standardized outage response protocol with a 45-minute CIO escalation threshold, decomposed time metrics, and fire drills.
- Common Services Data Model — Championed and implemented ServiceNow CSDM. Operated ahead of ServiceNow's roadmap; their product team adopted WGU's terms and ideas. Invited to present to other ServiceNow academic clients.
- SMS Rollout — Integrated SMS messaging across five platforms for teacher-to-student communication university-wide.
Western Governors University — Director, Software Quality Assurance
Brian Jolley was hired to build WGU's software quality assurance practices from near-zero. He designed and implemented QA architecture including automation, shift-left strategies, and standardized quality metrics. He instituted standards requiring acceptance criteria, test plans, and documented test results before any code could advance to staging or production — a non-negotiable gate that forced upstream discipline through engineering and product ownership.
- QA Transformation — Used control of the test gate to force upstream discipline. Secured a dedicated stabilization quarter that reduced outage frequency and freed engineering time across the organization.
MasteryConnect — Director, Software Quality Assurance
MasteryConnect was an education technology startup empowering K–12 competency-based education programs. Brian Jolley led the development and implementation of software quality assurance practices, directing two teams of 12–16 individuals.
Struck, Inc. — Software Quality Assurance Engineer
Struck was a fast-paced advertising agency serving clients including Toyota, Jaguar USA, Utah Olympic Legacy, and Deer Valley. Brian oversaw quality verification for ad campaigns, including performance and load testing, automated mobile device compatibility, and multi-browser readiness.
Earlier Roles
App Labs, Inc. — Performance Engineering Consultant · Lindon, Utah · March–July 2007 (contract)
Devised and executed load and performance testing engagements for American Airlines, CareerBuilder.com, and Tauck World Travel.
Sungard Higher Education — Performance Testing QA Engineer · Salt Lake City, Utah · July 2004–March 2007
Devised, scripted, and executed massively parallel load, stress, and performance testing against primary client-facing web portal software.
Education
- BS, Computer Engineering — University of Utah, 2002
- Industrial Design (graduate coursework) — Academy of Art University, 2009–2011
Certifications
- AWS Certified Cloud Practitioner
- ITIL 4
- Prosci Certified Change Manager
- Scrum and Agile certifications
Skills & Tools
Enterprise platforms: ServiceNow (CSDM, ITSM, ITOM, HRSD, CSM), Genesys Cloud, Workday, Salesforce, Jira, Confluence
AI & development: Claude and Claude Code, ChatGPT, Perplexity, Gemini, MCP integrations, JSON-LD/Schema.org, llms.txt, IndexNow, GitHub, Linux
Data & testing: Grafana, Datadog, Tableau, PowerBI, JMeter, Selenium, Playwright, k6
Languages: English (native), Brazilian Portuguese (fluent) · SQL, JavaScript